We have over 30 years of experience which is one of the reasons why we believe we're a top choice for carpet cleaning in the Phoenix Valley. Details are our specialty and we take pride in what we do and want to deliver the best end result possible. Over the years we have improved our carpet cleaning process and below is a list of the process.
Walk-thru: We will walk-thru the areas you’re wanting to have cleaned, and properly evaluate your cleaning needs. At this time we’ll address any concerns you may have, and answer any questions as well. We can usually provide an accurate quote over the phone, but we will let you know what the final price will be before we start, so there will be no surprises.
Pre-Vacuum: We will vacuum the carpet prior to cleaning to ensure we remove as much fine dry soil, and pet hair before we being cleaning. Many of our clients like to vacuum before we arrive, and that’s okay. We like to ensure the carpet has been thoroughly vacuumed ourselves so that we get the best end result possible.
Furniture Moving: We ask that you remove small items out of the areas we’ll be cleaning before we arrive, and secure breakables as well. We can slide furniture out from its original position, clean underneath, and then place plastic tabs or styrofoam blocks under the legs. This ensures no damage will occur to the furniture from the slightly damp carpet, and that the carpet doesn’t become damage from a wooden or metal leg
Pre-Conditioning & Spotting: We will apply a safe cleaning solution to the entire carpet to help break up the oily soils that have accumulated between regular cleaning appointments. At this time we’ll also address any special spots/stains with our spotting products. We’re educated and trained on how to identify and remove stains, there are times a stain may be permanent, however we have a high success rate at removing most spots/stains.
Cleaning & Pure Water Rinsing: We use our truck mounted carpet cleaning machine to rinse and extract the soil from the carpet. Our pure water rinsing system feature reverse osmosis and de-ionized water. What that means for you is that the water is free of chemicals, minerals, and other additives that can cause allergies and other reactions. Using our pure water rinsing system will leave the carpet clean, fluffy, and soft - it was also keep the carpet cleaner longer leaving absolutely no residue behind.
Fast-Drying: We pride ourselves on our ability to get the carpet dry quickly so you can get back to normal life with little interruption as possible. We do multiple dry passes that remove excess moisture from the carpet, as well as use carpet drying fans to aid in the process.
Carpet Protector & Groom: We offer carpet protect application after your carpet is cleaned as an additional optional service. Carpet protector creates an “invisible shield” that helps your vacuum remove the soils that build up over time. It also penetrates the fiber improving your carpet’s stain resistance.
Related Cleaning Services
Upholstery and other furniture are often the most neglected items when it comes to cleaning. In fact, many people do not know that upholstery and furniture can be professionally cleaned. For home maintenance, a good vacuuming with a brush attachment helps to remove the dust and soil that settles on and into the fabric. If you want to see how soiled you upholstery is, take a clean white terry towel and place it over your vacuum attachment hose. Be sure to firmly grip it so that it doesn't get sucked into the vacuum. While the vacuum is running and the white terry towel firmly grasped, run it over the arms, seats, and back of your upholstery. If it leaves a dark ring on the towel it is a good sign to have it professionally cleaned. Upholstery fabric is thin and can require special cleaning agents to properly clean the fabric so that it doesn't become damaged. We can clean everything from common microfiber to more fine fabrics such as cotton. We recommend having your upholstery cleaned regularly to keep up with appearance and for better indoor air quality.
Pet Stain & Odor Removal
There are times during the carpet cleaning process where we run into pet stains and odors. Not to worry we do have the training and the right products to remove these types of issues. Urine is one of those things that if not dealt with properly that the stain will keep returning over and over again. When urine leaves the pet's body it comes out neutral on the pH scale. After it has had time to dry it then becomes very basic on pH scale and that is where the ammonia smell comes from. The urine dries into a crystal so in order for the urine to be removed it requires a product that can break up that urine crystal and it needs a natural enzyme to start to digest the proteins in the urine as well. Where most homeowners fail is that they attempt to use store bought products that on compound the issue and do not really deal with urine at the molecular level.
We offer two type odor removal treatment - topical and restorative removal.
Topical Odor Removal
For our topical pet odor removal process we use a product that helps to break down the urine and urine salt crystals so that they can be removed from the carpet. We apply the product topically and we allow it to dwell to give it plenty of time to work. We then take our sub surface extraction tool that allows us to remove the urine from the padding, carpet backing, and the carpet face yarn. We'll treat the areas multiple times until we see that no more urine is coming out. We then deal with any remaining staining with our specialty spotting products.
Restoration Odor Removal
This process is best for when our furry loved one has marked or urinated in one area over and over again. This issue then becomes that the urine has soaked through the carpet, the backing, and now is being absorbed into the sub floor. First we disengage the carpet and pull it back and we can easily identify the problem area from the back of the carpet. We remove the padding and then clean and treat the sub floor with a sealing product that doesn't allow the urine to penetrate back through leaving the urine contained. Once the sealing product dries we treat the carpet backing and face yarns like we do in our topical odor removal process. Next we'll replaced the removed pad and re-install the carpet. Finally we'll clean the carpet and deal with any staining that remains.